File a complaint or report

We regret that this happened to you, dear customer.

We fully understand your frustration, and we assure you that we will do our best to resolve the issue as quickly as possible.

To submit your complaint, please contact us through the following means, attaching all the details:

Email: [email protected]

WhatsApp: 0509998054

Please note that the response and processing period takes from 1 to 3 working days.

Please provide us with the following details:

• order number
• Reason for the complaint
• Attach photos (if available)

Thank you for your understanding, and we always strive to improve your experience with Rivan.